Política de reembolso
KLEAR Beauty is a brand operated by Guangzhou Weige Supply Chain Co., Ltd.
This policy applies to all purchases made on klearbeauty.co. The seller of record for every order is Guangzhou Weige Supply Chain Co., Ltd. (registration number 91440111MAEUCRXT65), and that company is the entity responsible for processing returns and issuing refunds under this policy.
1. Order Cancellation
Orders begin processing as soon as they are placed, so we are generally unable to cancel an order once it has been submitted. Please check your order details carefully before completing checkout.
If you need to request a change, email support@klearbeauty.co as soon as possible with your order number. We will make reasonable efforts to accommodate the request, but we cannot guarantee a cancellation once processing has begun.
Subscriptions and repeat orders: cancellation requests must reach us before your payment method is charged for the renewal. Once payment has been taken, that shipment will be sent and is not eligible for cancellation. We can, however, cancel all future renewals. To cancel, email support@klearbeauty.co with your order number and a request to cancel your subscription.
2. Return Window
You have 60 days from the date of delivery to request a return. The delivery date is the date shown on the carrier's tracking record.
To be eligible for a standard return, the item must be:
- in the same condition in which you received it;
- unused, or used only minimally (see Section 6);
- in its original packaging; and
- accompanied by your receipt or other proof of purchase.
3. How to Start a Return
- Email support@klearbeauty.co with your order number and the reason for the return.
- Our team will confirm your eligibility and issue a Return Authorisation together with the return address and packing instructions.
- Ship the item to the return address provided in your Return Authorisation, within 14 days of receiving it.
Returns are received at our returns facility in the United States:
[RETURN FACILITY NAME] [STREET ADDRESS] [CITY, STATE, ZIP] United States
Please do not send returns to our registered company address in Guangzhou. Items sent to any address other than the one confirmed in your Return Authorisation, or sent without first requesting a return, will not be accepted and cannot be refunded.
Guangzhou Weige Supply Chain Co., Ltd. remains the entity responsible for inspecting returns and issuing refunds, regardless of the physical location of the returns facility.
4. Return Shipping Costs
Customers are responsible for return shipping costs, including returns made under our 60-Day Money Back Guarantee. Original shipping charges are non-refundable.
We recommend using a tracked service. KLEAR Beauty is not responsible for returned packages until they have been delivered to and received at our returns facility.
5. Refunds
Once your return has been received and inspected, we will email you to confirm whether the refund has been approved.
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the refund to your account.
Restocking fee: standard returns are subject to a 15% restocking fee, calculated on the product subtotal of the order. Returns made under the 60-Day Money Back Guarantee (Section 6) are not subject to this fee.
6. 60-Day Money Back Guarantee
If you are not satisfied with your purchase, you may return it within 60 days of delivery for a full refund of the product price, even if the product has been opened and used moderately. Return shipping remains the customer's responsibility, and original shipping charges are not refunded.
Conditions:
- The guarantee applies to first-time purchases only. Subscription and repeat orders are not eligible.
- If the product has been used excessively, the return will instead be handled under our standard return terms in Sections 2 to 5, including the restocking fee.
- Our customer service team may request photographs of the product as part of the eligibility review.
- We reserve the right to decline requests where the pattern of use appears abusive or fraudulent, for example repeated high-value returns across multiple orders, or a near-empty product returned as unused.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact support@klearbeauty.co within 60 days of delivery with your order number and clear photographs of the item and its packaging.
Where photographic evidence is provided and the claim is confirmed, we will arrange a replacement or a full refund, including shipping, at no cost to you. Where photographs cannot be provided, we will review the claim individually and respond within a reasonable time.
8. Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete delivery address at checkout.
We are not responsible for orders that are delayed, lost, or returned to us because of an incorrect or incomplete address supplied by the customer. If a package is returned to us for this reason, a 15% restocking fee applies to any refund and the original shipping charge is non-refundable. Alternatively, we can re-ship the order once you have paid the new shipping cost.
9. Risk of Loss
All purchases on klearbeauty.co are made under a shipment contract. Risk of loss and title pass to the customer once the carrier records the package as delivered to the address supplied at checkout.
We are not responsible for packages that are lost or stolen after the carrier has confirmed delivery.
10. Shipping Protection
Where shipping protection has been added to an order, the fee becomes non-refundable once the order has been processed. Shipping protection covers packages lost or damaged in transit only. It does not cover loss or theft occurring after the carrier has confirmed delivery.
11. Skin Sensitivity and Reactions
Our products are cosmetic products intended for external use. Ingredient lists are published on every product page, and we recommend reviewing them, and patch testing a new product on a small area of skin, before full use.
If you experience an adverse skin reaction, stop using the product and contact support@klearbeauty.co. Reactions of this kind are reviewed individually; we may ask for photographs and details of the product used. If you experience a severe or persistent reaction, please seek medical advice.
12. Promotional and Free Items
Complimentary or promotional items are limited to one free item per order. Where a checkout error allows more than one to be added, only one will be fulfilled. Free and promotional items have no cash value and cannot be refunded or exchanged separately from the paid items in the order.
Replacement shipments issued at no charge cannot subsequently be returned or exchanged.
13. Your Statutory Rights
Nothing in this policy limits or excludes any rights you may have under the mandatory consumer protection laws of your country of residence. Where those laws grant you stronger rights than this policy, those rights apply.
14. Changes to This Policy
We may update this policy from time to time. The version published on klearbeauty.co at the time you place your order is the version that applies to that order. Material changes take effect on publication.
15. Acknowledgment
By placing an order on klearbeauty.co, you acknowledge that you have read and agree to this Refund & Returns Policy.
16. Company Information
Brand: KLEAR Beauty
Operating company: Guangzhou Weige Supply Chain Co., Ltd.
Registration number: 91440111MAEUCRXT65
Registered address: Room 505, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Website: https://klearbeauty.co
Support email: support@klearbeauty.co