Have a question about an order, a return, or one of our products? Send us a message and our team will get back to you.

We reply within 1 to 2 business days, Monday to Friday, 9:00 am to 8:00 pm ET. Messages sent outside these hours are answered the next business day.

KLEAR Beauty is a brand operated by Guangzhou Lingcai Technology Co., Ltd., the seller of record for all orders placed on klearbeauty.co.
Registration number: 91440111MAEUD1DM6F
Registered address: Room 506, No. 805 Xicha Road, Baiyun District, Guangzhou City, Guangdong Province, P.R. China
Postal code: 510407
Support email: support@klearbeauty.co

Written correspondence may be sent to our registered address. Please do not send returns there. All returns go to our US returns address, which is confirmed in your Return Authorisation.

Before you write, please have your order number ready — you'll find it in your order confirmation email. Including it, along with the email address you used at checkout, lets us resolve most questions in a single reply. If you're reporting a damaged, faulty, or incorrect item, attach clear photos of the product and its packaging.

A few things you can also handle by email:

Returns — message us for a Return Authorisation before sending anything back. We'll confirm your eligibility and send the correct return address for your country and packing instructions. Items sent without one can't be accepted. Full terms, including the conditions of our 60-Day Money-Back Guarantee, are in our Refund & Returns Policy.

Order changes and cancellations — email us as soon as possible with your order number. We'll do our best to help, but we can't guarantee changes once an order has entered processing. Details are in our Refund & Returns Policy.

Privacy requests — to access, correct, or delete your personal information, use the subject line "Privacy Request." Your rights are set out in our Privacy Policy.

You can also email us directly at support@klearbeauty.co. This is our only support address — we'll never contact you from another domain.